FAQs

To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

Within your account, you can also find options to:

• Change your delivery address
• Notify us of your intention to return an item
• Check on the status of an existing return or refund
• Report a lost or missing parcel
• Cancel/change outstanding items on your order

We are both proud of and committed to our vast international audience and ship to every country in the world. We are based in the UK and all our orders will be shipped from the UK, however we are able to provide fast, cheap and efficient international deliveries.

Due to the wide range of products we sell and the various customisation options we offer, there is no single answer to this question, so we will do our best to explain the different scenarios, while you are of course welcome to contact us for an exact delivery quote on a specific product.

The majority of our items are in stock and if they require no shirt printing or other customisation, will ship the next working day if ordered before 2pm. This is the scenario in most cases, as we generally hold all items in stock.

From time to time, items will be on backorder for various reasons such as delayed deliveries from suppliers or temporary stock shortages. In these circumstances, stock is generally received in approximately 7-10 working days, at which point it will be shipped immediately to you. If you have an existing order, please check your order history within your account, where further information about the current status will be given. If you are looking to place a new order, you are welcome to contact us to clarify the delivery terms.

After the item has been shipped, we are unable to control the shipment times, however the following timescales are a good general guide.

UK shipments are generally received within 1-2 days, although the majority arrive next day.

EU shipments are generally received within 10-14 days. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments are received in as little as 3-5 days.

International Shipments are generally received within 2-3 weeks. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments to our most popular destinations such as USA, Canada, Australia, New Zealand and parts of Asia are received in 1 week or less.

All UK shipments are made via Royal Mail. The delivery will be made either by 1st class recorded delivery or special delivery depending on the value of your shipment.

Both methods will be delivered by your normal postman and will require a signature.

International shipments are made via Parcelforce. You may request priority delivery through Fedex, UPS or DHL but you will be responsible for arranging the shipment as well as all costs relating to the courier. Please contact our team if you wish to request these methods.

Up until the point your order has been picked for dispatch, you are able to change your delivery address.

You can update your delivery address by logging into your My Account page and viewing your My Orders summary.

Within the specific order page, if you hover over the recipient details you will see an option to change both your billing and delivery address. Simply update your address and your shipment will be sent to the provided address.

Once the order has been picked for dispatch, it is too late for us to change the address and the option to change address within your account will disappear.

You will receive an email notification when your order has been picked for dispatch, then a second notification when the order has been shipped.

You can also check on the current status from within your My Account page.

As all our orders require a signature, the postman will not be able to deliver the parcel if nobody is at home. In these cases, the parcel will be taken to your local sorting office where it will be available for collection.

In theory, the postman should leave a card notifying you that you have missed the delivery and informing you of how to collect the return. However, in our experience, this often does not happen and it is possible that you may miss a delivery and not be notified. Therefore, please keep this possibility in mind if it is likely you may have missed a delivery.

If you do not collect the parcel from your local sorting office, it will eventually be returned to us. The period the sorting office hold the parcel for tends to vary and is not within our control. Items returned to us for non-delivery can be sent back out to you, but additional postage charges will occur.

In the event that your parcel doesn't arrive, you should notify us. Within your My Account page, you will find details of how long to wait before reporting a missing delivery, as well as an option to do so.

If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

If the parcel has indeed been lost, we will claim compensation from Royal Mail. We will then resend your item or issue a full refund if you no longer require it.

Yes, we regularly delivery to BFPO addresses.

If any of your items are on backorder, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by Teamzo.

If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.

However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.

As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.

You may return any item within 14 days in its original condition for a full refund of the price you paid for the item.

Returns for shirts with shirt printing, retro shirts or any other form of personalisation will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

To return your item, please login to your My Account page and choose the appropriate order from my orders. Please click on the request update button, where you will be able to notify us of your intention to return the order.

You will also be provided with a link to download our return form, which includes all the relevant instructions and must be included with all returns.

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

If you are returning items over $125.59 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

If you are returning items under $125.59 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

You may check your return status at anytime by logging into your My Account page and viewing your order history.

We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to:

Head of Customer Service,
Teamzo,
42 Mote Hill,
Hamilton,
ML3 6EF,
United Kingdom,

All complaints will be responded to within 10 working days.

Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.

Teamzo offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

We process new orders up until 2pm each day, after which point your order is considered as being placed the following day. (In reality, we continue processing after 2pm, but this is our stated cut-off and we cannot guarantee same day processing for orders placed after this point.

The following types of orders have the additional processing lead-times. Please note that in many cases, we dispatch faster than this, but would rather quote longer lead-times and delivery faster than you expect than vice versa.

Printed Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days on average.

Other Personalised Products - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

T-Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

Once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

We are unable to accept the return of printed or personalised items, unless the item is faulty.

Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

Within your account, you can also find options to:

• Change your delivery address
• Notify us of your intention to return an item
• Check on the status of an existing return or refund
• Report a lost or missing parcel
• Cancel/change outstanding items on your order

We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed.

We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

If your order status has been changed to Being Picked for Dispatch, it is usually too late for us to make changes to the order as this means your order has been packed and ready for shipping.

For printed shirts, once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

You are welcome to email us and we will change/cancel if we can, but we cannot guarantee it once the order has been possible.

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

If you are returning items over $125.59 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

If you are returning items under $125.59 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

If any of your items are on backorder, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by Teamzo.

If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.

However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. When contacting us, please include pictures to demonstrate the fault.

We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Please note, we may require the product back to do a physical inspection before making a final judgement on how to proceed.

As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.

Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

You may check your return status at anytime by logging into your My Account page and viewing your order history.

We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

Teamzo are a UK based company located near Glasgow, Scotland. All our items are shipped from within the UK, but we do offer cheap, fast and efficient international shipping to every country in the world.

To read more about our store, our team and our history, please check out about us page.

We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to:

Head of Customer Service,
Teamzo,
42 Mote Hill,
Hamilton,
ML3 6EF,
United Kingdom,

All complaints will be responded to within 10 working days.

Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.

We are happy to discuss bulk orders and provide a discount where applicable. Please note the size of the discount will be dependent on the availability of stock and how quickly you require the order.

Please provide full details of your requirements, including the shirts you would like to order, the quantities you would be looking for, where you are based and whether this is a one off deal or a regular order.

To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

We have run various promotions in the past for a number of leading marketing agencies and companies. Our range of football shirts are the perfect corporate gift or marketing promotion and with our unparalleled range of kits and customisation options we can certainly help you build that extra special promotion.

Please provide full details of the promotion you are looking to run, including shirts, quantities and timescales if possible and our team will get back to you with a proposal.

To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

We have enjoyed many successful partnerships in the past and are always open minded to working with new partners. Whether you want to introduce your product range to our store, advertise through our various marketing channels or build a mutually beneficial partnership, we will be happy to hear your ideas.

Please provide full details of the partnership you are proposing and our team will get back to you with our feedback.

To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, simply select the 'I forgot my Password' box on the sign-in page, and we will email a reminder of what your password is. You can change your password, main email address or any of your other details at any time just by signing in to My Account

If you are experiencing any other technical difficulties while using our site please email us. To help us look into your problem please try to include as many of the following details as possible:

• Internet Browser (Internet Explorer 8, Firefox, Chrome)
• What page or category you were trying to access (e.g. The Bootroom)
• When the problem occurred
• Any error message that appeared on the screen at the time

If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket which will be reviewed by our customer service team and replied to as soon as possible.

When ordering from TEAMZO you (the customer) will be asked to provide us with certain information; this includes your name, address, email address and telephone number etc. This information then allows us to fulfil your purchases / orders in good faith.

This notice applies to all information collected or submitted on the TEAMZO website. On some pages, you can purchase goods, make requests, and register to receive materials.

The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Credit Card details
• Phone number

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

Provide us with feedback on our products or services

We use the information you provide about yourself when purchasing / placing an order to complete that purchase / order. We do not share this information with outside parties except to the extent necessary to complete that specific purchase / order. TEAMZO does not sell, rent or exchange your personal details with any third party. We use return email addresses to answer the email we receive. In addition, we may email you with news on our latest products and services but your email address will not be shared with outside parties. By purchasing from TEAMZO we may use the information you provide to send you personalised communications on products and services that may be of interest to you. You can opt out of these emails at the point of purchase or by unsubscribing from emails. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Should you never wish to receive further updates from us, please email us at sales@teamzo.com or log in to your account on the website.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off it will turn off some of the features of the site.

For more information about cookie click here.

Do we disclose the information we collect to Third-Parties?

We sell,trade, or otherwise transfer to outside parties your name, address,city,town, any form or online contact identifier email, name of chat account etc., cookie number, ip address device serial #, unique device identifier, photo, video or audio file of child Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/
answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies: This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies: From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

By visiting this link: contact us

Teamzo is a sole proprietorship, founded in 2004 and run by Simon Pretswell T/A UKSoccershop, registered in Scotland, United Kingdom, VAT number GB853034935. Our registered office is 42 Mote Hill, Hamilton, ML3 6EF, United Kingdom.

You will need to register with Teamzo to place an order for products through this website. This can be as a ‘guest’ with no need to create an account.

In return for allowing you to use this website and benefit from our services, you agree that any information you provide us about yourself will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If any incorrect information is supplied, any contractual obligation we have is immediately null and void.

We do not sell the products for purchase for children. We sell children’s products for purchase by adults. You may only purchase from the site if you are at least 18 years old unless you have express permission from your parents or guardian. If you are under 18, you must ask your parents or guardians before you:

• Email the website, or ask us to email you anything
• Send in any information to us
• Buy anything online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents or guardians before they complete the registration process.

You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in us or our content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of ours or its owner. Nothing in these Terms and Conditions grants you any legal rights in the website or sub-sites other than as necessary to access the site or sub-sites.

All software used on this website is the property of Teamzo, and we are protected by UK and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.

We will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

• A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
• A description of the location of the material that you claim is being infringed;
• Information sufficient to permit us to contact you, such as your physical address, telephone number and e-mail address;
• A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
• A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

You can notify us of any claims of copyright infringement at the following address:

Teamzo,
42 Mote Hill,
Hamilton,
ML3 6EF,
United Kingdom

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which we use such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by us anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.

We may add to, change or remove any part of these Terms and Conditions at any time. Material changes to our Terms and Conditions will be published on the home page of our website, notifying users that such changes have been made. Continued use of the website after the publication of such a notice confirms your agreement to be bound by the variations made by us. It is your responsibility to check these Terms and Conditions from time to time to verify such amendments. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

Teamzo treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by us.

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. You agree that you are solely responsible for keeping your password and other account details confidential.

Our Help section provides full details on how to order and pay for products. It also addresses any queries you may have about delivery of your products, your right to cancel orders and/or return faulty products and our quality assurance.

We reserve the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Only one discount code is applicable per order. We are not responsible for offers listed on third party websites and cannot honour offers that were not expressly authorised by Teamzo.

All orders placed through the Website are subject to acceptance by Teamzo. We reserve the right to refuse to accept or cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Teamzo will issue you a refund.

If goods are being delivered outside the EU, any customs or import duties levied by the government of the destination country must be borne by the recipient.

Although in many cases the order value will be under the threshold and no duties will be applicable, Teamzo has no control over these charges and cannot predict what they may be. Customs policy vary wildly from country to country and are subject to change. We would recommend you contact your local customs office for information prior to placing any order.

Teamzo accept no liability for these charges. By placing an order you acknowledge the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties and holding fees).

Furthermore, Teamzo will not be liable for any additional costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges we incur as a result of the recipient refusing to pay the applicable charge levied at Customs.

Teamzo will endeavour to display availability as accurately as possible.

In the event we are unable to supply the goods requested we will do our best to find you a suitable alternative that you are happy with, however we will not be bound to offer alternatives of a greater value to the original item, and you may be required to pay a difference.

If you do not wish for an alternative product we will cancel your order, however please be aware that funds may take a few days to reach your account.

In the event of a shortfall of stock received from suppliers for pre-order items, we will fulfil orders in chronological order and will contact any customers who have missed out to discuss alternatives.

Pre-Order dates are provisional and although the majority of stock is received on time, these are often beyond our control and we cannot be held responsible for any costs incurred for your time, or services you’ve paid for, if there are delays or non supply of product.

In accordance with the Consumer Contracts Regulations 2013 you have 14 consecutive days from the day after you receive your parcel to cancel your contract with us.

Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel or it can be placed within the parcel upon its return.

Please fill out our return form and include it within the parcel, otherwise we may not be able to identify the return as yours.

If goods have already been dispatched to you, you will be expected to cover the costs of the return, or pay for the cost of the retrieval if the courier hasn’t delivered yet. Please note, retrieval will not always be possible but we will endeavour to do so where possible.

We regret that we are unable to cancel orders for personalised items – including all form of printed shirts, both personal and player names – once the personalisation process has begun.

Any non-personalised cancelled item must be returned to us in a resalable condition, unused and complete with tags and original packaging. We are unable to accept returns of product which does not comply with this requirement. When returning, please protect product packaging by using additional outer packaging and avoid placing postage labels or tape on the product packaging.

You are responsible for ensuring the safe return to us of the product in a resalable condition.

Personalised items refer to any product which is customised – either with your personal name or of any player, past of present. It also includes any customisation such as initials or squad numbers.

Teamzo regret that once an order containing personalised items have been picked, it cannot be changed or cancelled.

All personalised items cannot be returned unless deemed to have a genuine fault of manufacturer.

Teamzo reserve the right to utilise our knowledge and expertise and positioning of the personalisation on the product. Examples shown on the website are for illustrative purposes only and may vary depending on the specific item. Please contact our team before ordering if you require further information about the finished look.

Our experienced team will also choose the most appropriate colour for the personalisation. However, we will accept requests for a specific colour, but you should contact us prior to placing the order to request this as we may be unable to change once the order has been processed through our system.

Teamzo are responsible for ensuring that goods in transit to you are at least attempted for delivery and in the case you are unavailable to receive the parcel our customers service team will help you locate and collect the order from the relevant delivery agent.

In the event that you have not received your parcel within the specified delivery time shown in the basket, please contact our Customer Service Team who will assist you.

We ask that we are given sufficient time to investigate with our delivery agents before either replacing or refunding goods. Investigation time is often longer for parcels sent outside Europe.

We will not keep you waiting longer than necessary but we find that the majority of parcels are located after investigation and this is a faster solution than sending a replacement.

If delivery is being made to a commercial address (work/hotel), responsibility for locating the parcel rests with the customer as soon as we confirm the parcel has been delivered to the reception area of the requested building. Teamzo cannot accept liability for parcels lost or misplaced after delivery is confirmed.

All goods supplied by Teamzo are covered by the normal manufacturer warranty. If an exchange or refund is required then the items must be returned to us, in their original condition and packaging, within 28 days of your purchase (extensions can be arrange for Christmas and gift presents - contact our customer service team prior to placing your order to arrange).

Unfortunately, we are unable to accept the return of personalised items (including player name shirts) unless it is the fault of the manufacturer. This does not effect your statutory rights.

We are unable to accept the return of items which are not in the original condition, including all tags and original packaging. If any item shows a sign of wear or is not in a resalable condition they will not be accepted for return.

We reserve the right to refuse to refund or exchange goods which are deemed to be damaged or tampered with not in accordance with normal use. This does not effect your statutory rights.

Please address return parcels to: UKSS, PO BOX 2311, GLASGOW, G33 9BU

We may provide links to websites owned by us and associated companies from time to time and/or websites that are owned by third parties that are not connected with us including other websites owned by us. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and we do not have any responsibility or liability for such third party websites. Your use of a third party site may be governed by the terms and conditions of that third party site.

To the fullest extent permitted by applicable laws, neither we nor any of our respective owners, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall our total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

If you have any complaints or comments about our website or any of the products supplied to you, please contact us by calling our Customer Service Team or emailing sales@teamzo.com or through the Contact Us section on our website. Our Customer Service Team are available 9am - 5pm weekdays and 9am - 3pm on Saturdays. Please allow 24 hours for us to respond to enquiries.

To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This may take the form of billing address or simply a conversation to clarify some issues to address our concerns.

Under no circumstances will we ever request card details from you and these should never be provided under any circumstances.

Any details which are confirmed as fraudulent are passed to the UK police force in cooperation with Action Fraud (http://www.actionfraud.police.uk). Credit card fraud is illegal and we will cooperate with all domestic and international police/crime prevention agencies and seek to prosecute all perpetrators to the fullest extent of the law.

This website and its contents are provided without any representations or warranties of any kind, either express or implied. We disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Teamzo shall not be liable for any failure to perform it's obligations where such failure is the rest of acts of Nature (including fire, flood, earthquake).